Booking & Cancellation Policy for 2023 Season
Cancellation Insurance provides piece of mind enabling you to cancel or reschedule (based on availability) your tour 7 days prior to tour date for a FULL refund for the tour cost, less the Cancellation Insurance Fee, or, re-scheduling based on availability, without a re-scheduling fee. Cancellation Insurance ($10 per person +HST) may be purchased for all tour reservations at the time of booking. All cancellations must be made in writing by replying to your tour reservation confirmation email. It’s easy! Just reply to your Tour Reservation confirmation email and you will receive an email within 24 hours confirming your request for cancellation or rescheduling has been received and/or processed. Tour refunds will be reflected within 5-7 business days.
Cancellation Policy (without insurance)
Cancellation or rescheduling requests must be made in writing from the person booking the tour by replying to your tour reservation confirmation email. Tours cancelled more than 14 days, in advance of your tour date are non-refundable without cancellation insurance, however, may be converted into a gift certificate, or rescheduled within 12 months based on availability. A cancellation/re-scheduling fee of $25.00 per person applies for each booking cancellation or reservation re-scheduled. Tours canceled within 14-days are 100% non-refundable and no credit will be received without cancellation insurance. Cancellations are only accepted in writing by email from the individual booking the tour. The individual booking the tour is ultimately responsible for payment and all communication. No-shows or late arrivals are non-refundable. Late arrivals or missing your pick-up time may rejoin the tour in progress, at your own expense.
Payment for your tour booking by valid credit card, VISA or Mastercard is charged in FULL to the credit card provided at the time of submitting (or calling in) your tour booking. By submitting your tour reservation and providing a full Credit Card number for payment, you are clearly implying that you have read and understood our booking & cancellation policy and are in full agreement with our policy and terms laid out to book your tour.
Let’s all hope and pray this never happens again, however, tours that must be canceled due to government-imposed restrictions or closures are non-refundable, however, your tour reservation will automatically be shifted to a gift certificate, redeemable for a future date without expiry. Your Gift Certificate will be recorded as your (organizer’s) name and tour date booked. We continue to lead our industry by providing clean & sanitized vehicles, bicycle rentals and accessories, as we have in the past and continue present day. We strive to ensure all guests and our team members remain healthy while in wine country.
Working together respectfully with patience will ensure everyone will enjoy Niagara’s Wine Country together! Current COVID-19 Protocols - There continue to be numerous changes in Niagara’s Wine Country once again this season. We adhere to current Covid-19 Provincial mandates. All our Tour Guides are fully vaccinated. As of March 21, 2022, masks are not required in most indoor settings, nor in our tour vehicles. Guests electing to wear masks may do so. We do recommend bringing your mask however, as each winery may choose to have different Covid -19 protocols in place.